FRONT-END DEVELOPER (Customer Success Management team)

FRONT-END DEVELOPER (Customer Success Management team)

We are looking for a Front-End Web Developer – as part of our Customer Success Management team – who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce responsive visual elements of the widget integrations. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works, on both desktop and mobile devices.

Responsibilities

  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and back-end developers

Required Skills and Qualifications

  • Proficient understanding of web markup, including HTML5, CSS3
  • Responsive Design
  • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of JavaScript libraries and frameworks, such as AngularJS, Typescript, React, Ember, Knockout, Polymer, Vue.
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
  • Proficient understanding of cross-browser compatibility issues and ways to work around them.
  • Proficient understanding of code versioning tools, such as Git, Bitbucket, Mercurial

Desired Skills

  • Knowledge of Node.js framework
  • Understanding of NoSQL database, such as DynamoDB and MongoDB
  • Understanding of Amazon AWS Services, such as Lambda and API Gateway
  • Cross platform mobile development (Android, iOS, Cordova)

SALES ACCOUNT EXECUTIVE (ENTERPRISE MARKET)

SALES ACCOUNT EXECUTIVE (ENTERPRISE MARKET)

We are looking for an experienced sales person who is technically savvy; someone who has a consultative sales approach, a successful track record growing enterprise sales and polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

Requirements:

3-5 years enterprise sales or account management experience selling a multi-tennant SaaS product, CRM, eCommerce, or multichannel communications solutions;
Experience and skill in making introductory and open-ended discovery calls;
Able to manage multiple deals on a monthly cycle;
Experience in prioritizing leads and activities, researching prospects and positioning products within the context of business requirements;
Able to thrive in a startup environment—moves quickly, thinks strategically and is good at tactical execution;
Exceptional organizational, presentation, and communication skills – both verbal and written;
Demonstrated ability to deal with change and be a team player;

SALES & MARKETING INTERNS

SALES & MARKETING INTERNS

This is not your typical internship! If you are looking for an internship where you will be given task A,B,C (i.e. get coffee for the boss, make photocopies, answer the phone) and then be left alone, then please look somewhere else.

The Vivocha marketing team is looking for tech-savvy individuals to assist in our lead generation and customer service efforts on all communication and social media platforms.

Responsibilities: * Curate new content for Vivocha’s web site * Build up our presence on our social networks * Monitor all social networks for conversations about customer service * Identify social influencers to nurture positive relationships * Cultivate Vivocha’s customer interactions on our web site * Assist in writing on Vivocha’s blog

INSIDE SALES REPRESENTATIVE

INSIDE SALES REPRESENTATIVE

We are looking to recruit an inside salesperson who will be responsible for new lead generation and online customer acquisition.

As a member of the inside sales team your primary objective will be to follow-up with inbound leads generated through various marketing activities and carry out a full sales cycle with prospects from almost every industry with an online presence.

You will engage the prospect by phone, chat, or email in order to introduce Vivocha. You will analyze companies’ websites and businesses to figure out how they can be more successful with online customer interactions technology. You will demo our solution with the goal of converting the account from a prospect to a registered user. During this period you would maintain close interaction with the prospect to ensure that they have a great experience and ultimately convert to a paying customer.

We’re looking for someone who has a consultative sales approach, polished presentation skills, and an engaging phone presence. Passion for web-based software and deep understanding of the SaaS (subscription) model are mandatory.

This position offers a competitive base salary + commission for achieving goals. The role offers you significant growth opportunities.

Perfect spoken communication skills in English and at least one other language (Italian, German or French). This is a home working role. You will be required to work in the office in Milan for the first few months then continue to work from home.

CUSTOMER SUCCESS MANAGER

Customer Success Manager

At Vivocha, we’re passionate about investing in our customer’s success in adopting Vivocha as a powerful solution for their Customer Service.

Our Customer Success team takes responsibility for helping new companies just starting to use Vivocha get off to the right start and then get the most out of the product over time. We’re looking for individuals who thrive on teaching and helping others adopt new technology, new habits and new skills. Extensive knowledge of HTML/CSS/Javascript is mandatory.

As a Customer Success Manager, you will use a combination of tools to help get new Vivocha users started, learn about their business and what coordination needs they have, and ensure that they know how to use Vivocha to their maximum benefit. You will become a lifeline to these companies over their entire experience with Vivocha. Their successes will feel like yours. You are empathetic to their specific business processes, and to the variety of personalities in their team, and can craft communication and education tailored to each.

OUR CSM Super Hero …

  • Shows true passion for customers, and
  • Willingness to get hands dirty with code
  • Strong personality
  • Customer facing roles
  • Tech savvy
  • Not video shy
  • Strong organizational skills

Responsibilities will include:

  • Development of custom widgets in HTML/CSS/Javascript
  • Constant help towards the customers in using Vivocha in the best way
  • Live demos to new potential customers, live training to existing customers
  • Definition of objectives and strategies with new customers during the onboarding process
  • Collecting customer requirements for specific projects
  • First support level, responsible for basic and common customers issues
  • Constant feedback to the product team regarding users general needs, main problems, etc
  • Creation of presentations such as new product features presentations

Qualifications/Skills:

  • Extensive knowledge of HTML/CSS/Javascript
  • Willingness to help teams succeed, and a deep sense of empathy for busy technology users
  • Great communication skills – able to provide clear & concise guidance through emails, over the phone, or in person – fluent English is mandatory
  • Able to efficiently switch contexts from responding to customer emails to giving a product demo to meeting with the product team about an upcoming feature
  • Relentlessly optimistic and attentive to the details that make service stand out