FRONT-END DEVELOPER – Customer Success Management team

FRONT-END DEVELOPER (Customer Success Management team)

We are looking for a Front-End Developer – as part of our Customer Success Management team – who is motivated to combine the art of design with the art of programming.

His goal is to customize and extend the capabilities of the Vivocha platform for specific client needs.  The professional Services team support the clients in the adoption of Vivocha product and make sure that the clients leverage the full potential of Vivocha. Working in Vivocha gives the opportunity to learn and work with top notch technology.

Major Job Responsibilities

  • Customize Vivocha products and enhance the platform for specific requirements for different clients on a project basis
  • Collaborate with the other members of the team to solve technical challenges
  • Assist with the preparation of technical specification
  • When needed the candidate could also gather business needs and help to map them into technical requirements using a consultative approach
  • May provide leadership and supervision to junior colleagues 

Front-End

  • Web fundamentals like HTML, JavaScript, and CSS
  • Angular framework (from version 2 and beyond)

Qualifications

  • Bachelor’s degree in a related field or a combination of education and relevant experience
  • Minimum of 3 years progressive software analysis, development and implementation experience
  • 2 or + years experience as developer in consultancy company or similar experience 

    JR PROJECT MANAGER/CONSULTANT – Customer Success Management team

    JR PROJECT MANAGER/CONSULTANT (CUSTOMER SUCCESS MANAGEMENT TEAM)

    The Professional Services team support the clients in the adoption of Vivocha product and makes sure that the clients leverage the full potential of Vivocha.

    Working in Vivocha gives the opportunity to learn and work with top-notch technology.

    The job role is part of the Professional Services Team which goal is to customize and extend the capabilities of the Vivocha platform for specific client needs. 

    Major Job Responsibilities

    • Prepares project proposals, technical specifications, work plans
    • Coordinates related activities for multiple technical projects, including task and milestone
      tracking, scheduling project meetings, documentation writing, and regular communication with
      stakeholders 
    • Is the focal point for the client on specific projects
    • Ensures that projects proceed according to approved schedules and work plans
    • Work closely with developers to ensure that the solution adheres to the requirements
    • Revisions, evaluations and tests technical solutions
    • Organizes and leads project meetings
    • Fosters communication and collaboration across Vivocha
    • Gathers business needs and help to map them into technical requirements using a consultative approach

    Qualifications

    • Bachelor’s degree in a related field or a combination of education and relevant experience
    • Minimum of 3 years progressive software analysis, development and implementation experience
    • 2 or + years IT project management experience or in a consultant role

    Knowledge, Skills and Abilities

     

    • Proven ability to coordinate projects with technical components
    • Familiar with web technologies and mobile solutions
    • Skilful at multitasking, motivating team members, and keeping activities moving on multiple
      fronts
    • Effectively communicates complex information across technical com and non-technical
      audiences
    • Excellent written and oral communication skills (Italian and English)
    • Ability to contribute to cross-functional teams and explain technical concepts to non-technical
      audiences
    • Enjoys working with both technology and people
    • Knowledge of Javascript, APIs, CSS, HTML are a strong plus
    • Willing to have a client facing role
    • Willing to travel and meet clients in Italy or eventually abroad (max 40% time)
    • Naturally inclined to positively face problems resolution through collaboration among different teams inside Vivocha

    SALES & MARKETING INTERNS

    SALES & MARKETING INTERNS

    This is not your typical internship! If you are looking for an internship where you will be given task A,B,C (i.e. get coffee for the boss, make photocopies, answer the phone) and then be left alone, then please look somewhere else.

    The Vivocha marketing team is looking for tech-savvy individuals to assist in our lead generation and customer service efforts on all communication and social media platforms.

    Responsibilities: * Curate new content for Vivocha’s web site * Build up our presence on our social networks * Monitor all social networks for conversations about customer service * Identify social influencers to nurture positive relationships * Cultivate Vivocha’s customer interactions on our web site * Assist in writing on Vivocha’s blog

    INSIDE SALES REPRESENTATIVE

    INSIDE SALES REPRESENTATIVE

    We are looking to recruit an inside salesperson who will be responsible for new lead generation and online customer acquisition.

    As a member of the inside sales team your primary objective will be to follow-up with inbound leads generated through various marketing activities and carry out a full sales cycle with prospects from almost every industry with an online presence.

    You will engage the prospect by phone, chat, or email in order to introduce Vivocha. You will analyze companies’ websites and businesses to figure out how they can be more successful with online customer interactions technology. You will demo our solution with the goal of converting the account from a prospect to a registered user. During this period you would maintain close interaction with the prospect to ensure that they have a great experience and ultimately convert to a paying customer.

    We’re looking for someone who has a consultative sales approach, polished presentation skills, and an engaging phone presence. Passion for web-based software and deep understanding of the SaaS (subscription) model are mandatory.

    This position offers a competitive base salary + commission for achieving goals. The role offers you significant growth opportunities.

    Perfect spoken communication skills in English and at least one other language (Italian, German or French). This is a home working role. You will be required to work in the office in Milan for the first few months then continue to work from home.

    FULL-STACK DEVELOPER – Customer Success Management team

    FULL-STACK DEVELOPER (Customer Success Management team)

    We are looking for a Full-Stack Developer – as part of our Customer Success Management team – who is motivated to combine the art of design with the art of programming.

    His goal is to customize and extend the capabilities of the Vivocha platform for specific client needs.  The professional Services team support the clients in the adoption of Vivocha product and make sure that the clients leverage the full potential of Vivocha. Working in Vivocha gives the opportunity to learn and work with top notch technology.

    Major Job Responsibilities

    • Customize Vivocha products and enhance the platform for specific requirements for different clients on a project basis
    • Collaborate with the other members of the team to solve technical challenges
    • Assist with the preparation of technical specification
    • When needed the candidate could also gather business needs and help to map them into technical requirements using a consultative approach
    • May provide leadership and supervision to junior colleagues 

    Front-End

    • Web fundamentals like HTML, JavaScript, and CSS
    • Angular framework (from version 2 and beyond)

    Qualifications

    • Bachelor’s degree in a related field or a combination of education and relevant experience
    • Minimum of 3 years progressive software analysis, development and implementation experience
    • 2 or + years experience as developer in consultancy company or similar experience 

    Back-End skills

    • API design and development
    • RESTful Services
    • One server side like : Node.js, Java 8, Python, Ruby
    • AWS service design and implementation experience is a plus
    • Mongo DB or other DBMS knowledge is a plus