Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at CommunicAsia 2017 – Marina Bay Sand Singapore – May 23-25 2017.
“The contact center market in APAC is expected to exceed USD 1 billion by 2019, growing at a CAGR of almost 13%”, said Gianluca Ferranti – Vivocha CEO – “Our presence at CommunicAsia2017 is part of Vivocha’s growing commitment to the Asia Pacific region. In 2016 we signed some major wins in the area, and we opened a dedicated data center in Singapore to better serve our customer in the region.”
Vivocha.com is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like co-browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 150 companies around the world, including INGDirect, DHL, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, Telecom Italia, Hastings Direct, E.ON, Accenture, NewLook, NTT Data, Postcode lottery, trust Vivocha’ technology to improve their Online customer care processes. As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha.com dramatically reduces deployment time and integration cost, resulting in fast ROI.
Exprivia DFS will incorporate a Vivocha real-time online customer care platform into its online customers assistance service.
March 30, 2017 – Remote interactions between banks and customers keep increasing, and the online customer care evolves with a range of real-time services, smarter by the hour, integrated within banking portals or mobile banking solutions: from consulting with a personal financial manager via video chat, up to a guided proactive interaction between the customer and a specialist who previously detects the problem the user had while on the website, and suggests real time solutions.
All this becomes true thanks to the partnership agreement between Exprivia Financial Solutions Digital Srl – an Exprivia Group company focused on solutions for the financial branch – and Vivocha S.p.A. – Europe’s leading platform provider in Real Time Customer Engagement – aimed to the Vivocha.com multimedia communication platform integration, included in the solutions offered by Exprivia for bank customers.
“The alliance between Exprivia and Vivocha – said Filippo Giannelli, CEO of Exprivia Digital Financial Solutions – will allow us to offer a more complete omnichannel solution which provides for points of contact, throughout the entire customer journey. Both banks and insurance agencies will improve digital interactions with their customers, hence increasing the effectiveness of the on-boarding strategies, and the loyalty of acquired customers.”
The Vivocha.com solution- recently awarded by the prestigious American Computer Telephony Magazine as WebRTC Product of the Year – will be integrated into the Exprivia suite of omnichannel Point of Contact, allowing to significantly reduce the time and cost of remote digital support services. The new solution, directed to retail banking customers, will be integrated with the Personal Financial Manager application, aimed to the economic and financial planning, whether personal or family, through a text interface used to activate the client’s requests and the internet-mobile banking of the bank at issue.
The solution is also designed to elevate the use of information and financial services to a new level; particularly regarding budget management, it allows the bank to be provided with useful information, in order to anticipate the needs of its client.
“The rapid change in customer care paradigms in the financial world requires a growing focus on contact digital channels, and in particular the provision of support services payable via web and mobile,” said Gianluca Ferranti, CEO of Vivocha. “Our Real-Time Interaction solution allows to fully support the implementation process of these channels, thus offering banks and insurance agencies solutions ranging from InApp messaging services to Facebook Messenger support; from Video Chat channels to collaboration. It’s in this scenario that the integration with the Exprivia PFM solutions becomes strategic as they guarantee, moreover, a significant cost reduction as for integration and management, while enabling a higher level of customer experience.”
Vivocha will join the Banking Transformation event its partner Tinext has organized in Dubai on April 10th.
“The question surrounding the banking industry today is not whether the industry will be transformed, but how it will be transformed. New competitors, new technology, and new consumer expectations are impacting the finance industry faster and to a more significant degree than ever experienced”
Customer behaviours is changing. New challengers in the financial space are fighting for a piece of the market, and they’re fighting for customers of their own. It’s clear to everyone that delivering a truly Digital experience is more important and more relevant than ever before. But how can financial institutions achieve this and acquire the right tools to effectively compete?
81% of UAE banking customers are willing to change their bank for a better digital experience.
55% of UAE mobile users are not satisfied with their digital experience.
This masterclass demonstrates how digital transformation is changing the future of the Finance Sector through making the customer the North Star of the business strategy.
Tinext – http://www.tinext.com/ – is a Vivocha partner and a certified reseller and support provider for ME regions.
The CMMC intend to promote the benchmarking of performance and experiences among Companies with a common mission: improving the relationship with their Customers through multimedia contact center. Since 2002 CMMC has been part of ECCCO – European Confederation Contact Centre Organisations.
CMMC Awards is a unique initiative that takes place in Italy.
All participants had the opportunity to present in brief their project, emphasizing successful cases related to different categories of the Awards.
This year there are 6 categories. Each of these categories focuses on the aspects that characterize the sector’s activities, management decisions and the latest technological innovations.
Infinity participated in the contest, presenting its solution based on Vivocha’s platform, in the category “Technology Customer Management Award 2017”, and took the 3rd place.
The multichannel contact center is entirely digital and placed in cloud. The live chat is the main channel of communication not just for sales online, but also for customer support. A proactive engine enables Infinity to engage the customer in real time: if a client starts the process of registration, he obtains a possibility to chat with an operator. The platform, used for the chat, is provided by Vivocha and placed in cloud through Amazon. An example of how it works can be found here: https://help.infinitytv.it
Milan/Cagliari, Italy March 21, 2017– Vivocha.com, a prominent Italian startup providing Next-gen Customer Interaction technologies, announced today that it has been selected alongside 50 other high-tech companies to take part to the upcoming EU Gateway Business Avenues.
EU Gateway Business Avenues is an initiative funded by the European Union helping European companies to establish long-lasting business collaborations in Asia.
As a selected company, Vivocha will participate in a one-week business mission in Singapore and Thailand. Vivocha’s selection comes following a meticulous screening process by representatives of EU Gateway Business Avenues, intended to identify high potential companies in the ICT space.
Driven by its proprietary SaaS technologies, Vivocha offers a comprehensive market solution.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form and document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
Vivocha.com dramatically reduces deployment time and integration cost, resulting in fast ROI.
Since its incorporation in 2012, Vivocha demonstrated rapid market growth and is positioning itself to be one of the leading provider of Next Generation Customer Interaction platform globally.
“I’m thrilled for the opportunity to take part in this program, enabling high potential companies and emerging startups to accelerate their International expansion into the APAC region,” said Gianluca Ferranti, Co-Founder and CEO of Vivocha. “Our leading-edge solution is currently helping hundreds of European Blue Chips companies to improve their Online customer care processes and our selection to join the EU Gateway Business Avenues give us the opportunity to expand into new markets.”
Recent winner of the WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha.com dramatically reduces deployment time and integration cost, resulting in fast ROI.
For more information about Vivocha, visit our website at www.vivocha.com
For the second year in a row, Vivocha participates in the ABI Dimensione Cliente event, which will take place at Teatro Eliseo in Rome on 6-7 February.
On February 7th, Gianluca Ferranti – Vivocha’s CEO – will give a keynote speech titled: “Digital banking needs a Human Touch: from BOT to Video Chat, the real oppotunities to innovate banks customer care programs”
Join us at the stand n° 4!