Native SDK
Easily integrate chat, voice and support directly into iOS and Android Apps.
Mobile Web
Add realtime support to HTML5 – CSS3 responsive sites in one click.
Facebook Messenger
Provide social media customer service via Facebook Messenger.
Engage with your mobile consumers
The power of Vivocha, enabling real-time customer interaction, is also available on the go. Vivocha’s mobile SDK easily integrates instant chat or voice support directly into iOS and Android Apps, thus delivering customers the ultimate, seamless and contextualised mobile experience.
- Simple SDK Integration: iOS & Android
- Custom Interfaces
- Proactive engagement
- Dynamic buttons
- Push notifications
- Collaboration tools and Geolocation
- Integrated with other software
Fully integrated with the leading platforms:
Target. Engage. Support.
PROVIDE PROACTIVE AND REAL-TIME SUPPORT
Make it quick and easy for customers to access real-time support while shopping online via desktop and mobile devices. Seamless, non-intrusive, and intuitive interfaces provide the engagement experience that will lead to greater conversion and incremental revenue.
46%
of online customers expect brands to provide mobile customer service.
84%
of customers who made a mobile transaction within the last year reported a problem.
63%
of online shoppers will not complete a mobile purchase after experiencing a problem.
Proactive engagement
Decide when and who to engage based on a wide variety of rules, and contact center resources availability.
Cross-platform compatible
Easily integrate chat or voice support directly into iOS and Android Apps or HTML5 – CSS3 responsive sites.
Co-browsing
Increase first call resolution with screen sharing, page pushing, and other advanced tools.