Real-Time Collaboration

Interact with your customers and assist them in the best way possible
by collaborating efficiently and effectively to service online visitors.

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co browsing

Co-browsing

Allows agent and customer to co-navigate a website.

form sharing

Form-sharing

Allows presenter and participant to fill together a common web form

screen casting

Screen-casting

Allows agents to show their screen or view the customer’s screen

Help Customers Complete Transactions Effectively and Efficiently


Know in real time the navigation path of each visitor, the page they are currently viewing, and where they asked for help. Combining real-time dialogue with page pushing, content sharing, and form sharing are operations that enable the most productive management of customer requests and increase the likelihood that the question will be resolved in the first contact.

Seamless Co-browsing

Your agents can be on the same page (literally) as the contact. Agents are able to see in real time the page the contact is currently viewing, and where he or she asked for help. Thanks to co-browsing and page pushing technologies, your agents will effectively be able to guide your visitors to the right page or help them find the right information

Form-sharing

Increase the probability of achieving business goals by assisting visitors fill out forms. Your agent can see in real time what your visitors are entering in webforms, and are able to help them modify the content in the right way. This is achieved without obstructing user privacy.

Screen-casting

Screen casting allows agents to show their screen or view the customer’s screen during any real-time interaction. It allows to share both customer and agent screen, once for the time, but without any possibility of interaction with the page shared. Screen casting allows streaming a specific window, a single app, or the full desktop.

Secure file transfer

Your agents can be on the same page (literally) as the contact. Agents are able to see in real time the page the contact is currently viewing, and where he or she asked for help. Thanks to co-browsing and page pushing technologies, your agents will effectively be able to guide your visitors to the right page or help them find the right information

Navigation timeline

Analyze the behavior of your engaged visitors directly on the agent desktop: see the page they have visited and the time on page, to understand user’s interests or avoid potential problems, also on your web analytics tool such as Google Analytics, WebTrends, Adobe Ominutre.

Interested? Contact us for a free demo:

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