Next generation customer interaction platform

Engage and communicate with prospects and customers right on your website or Mobile App, using Video, Voice, Chat, and collaboration tools.
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Mobilize your customer support

Engage your customers with the channel they use most: their mobile devices.
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Next Generation Customer Engagement Platform

Chat

Chat

Live chat is preferred by customers when comparing different offers ?or services in real time.

click to call

Click2Call

Allows customers to directly connect with an agent to solve their problems or share sensitive information.

Co browsing

Co-browsing

Maximize support efficiency with screen sharing, page pushing, and other advanced tools.

Video Chat

Video Chat

Provide human interaction, create new up-sell and cross-sell opportunities, and boost ?agent productivity.

CallBack

CallBack

Engage with visitors on complex requests with the touch of a button, without having to wait on hold.

Target, engage, support

Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer real-time and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support.

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The Vivocha Difference

Seamless Integrations

Completely cloud-based and developed with integration in mind, Vivocha offers APIs designed to simplify the process of integrating with external apps.

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Highly Scalable and Secure

Native cloud, multi-tenant scale combined with enterprise-level security enables Vivocha users to create mission-critical application for their businesses.

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Quick Time-to-Market

Our open platform is designed to help you get up and running with proactive customer engagement in no time. No programming skills are required.

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Works well with other software

Developed with integration in mind, Vivocha offers APIs designed to simplify integration with external apps. Integrating Vivocha with other applications allows agents to keep working on a single platform while interacting with customers. The reduction in average response time speeds up task completion and avoids errors, providing a better overall experience.

Vivocha is seamlessly integrated with your key business systems or contact center technologies

Interested? Contact us for a free demo

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More than 150 Global brands use Vivocha to improve their Online Customer Care processes:

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