Next Generation Customer Engagement Platform
Live chat is preferred by customers when comparing different offers ?or services in real time.
Allows customers to directly connect with an agent to solve their problems or share sensitive information.
Maximize support efficiency with screen sharing, page pushing, and other advanced tools.
Provide human interaction, create new up-sell and cross-sell opportunities, and boost ?agent productivity.
Engage with visitors on complex requests with the touch of a button, without having to wait on hold.
Target, engage, support
Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer real-time and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support.
The Vivocha Difference
Completely cloud-based and developed with integration in mind, Vivocha offers APIs designed to simplify the process of integrating with external apps.
Highly Scalable and Secure
Native cloud, multi-tenant scale combined with enterprise-level security enables Vivocha users to create mission-critical application for their businesses.
Our open platform is designed to help you get up and running with proactive customer engagement in no time. No programming skills are required.
Works well with other software
Developed with integration in mind, Vivocha offers APIs designed to simplify integration with external apps. Integrating Vivocha with other applications allows agents to keep working on a single platform while interacting with customers. The reduction in average response time speeds up task completion and avoids errors, providing a better overall experience.
Vivocha is seamlessly integrated with your key business systems or contact center technologies
More than 150 Global brands use Vivocha to improve their Online Customer Care processes:
From the Blog