Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at CommunicAsia 2017 – Marina Bay Sand Singapore – May 23-25 2017.
“The contact center market in APAC is expected to exceed USD 1 billion by 2019, growing at a CAGR of almost 13%”, said Gianluca Ferranti – Vivocha CEO – “Our presence at CommunicAsia2017 is part of Vivocha’s growing commitment to the Asia Pacific region. In 2016 we signed some major wins in the area, and we opened a dedicated data center in Singapore to better serve our customer in the region.”
Vivocha.com is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like co-browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 150 companies around the world, including INGDirect, DHL, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, Telecom Italia, Hastings Direct, E.ON, Accenture, NewLook, NTT Data, Postcode lottery, trust Vivocha’ technology to improve their Online customer care processes. As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha.com dramatically reduces deployment time and integration cost, resulting in fast ROI.