It’s been a very long week-end in Munich. This weekend has been all about building  mash-ups of services available on YaaS (i.e. Commerce, Loyalty, Contact Center and others) at the Global Summit Edition of the SAP Hybrid YaaS Hackfest.

At the end of an intense 3-days coding sprint, teams from the global SAP Hybrid ecosystem took the stage to present a live demo to impress fellow hackers and hackaton judges; the winner of the final prize was

Vivocha showcased integration with SAP Hybris YaaS for Real Time Customer Experience

A mash-up of different APIs and Services to build a Customer Service App to handle interactions with customers, providing the personal shoppers with all the relevant customer data, pulled directly from YaaS services.

It’s the perfect combination of an e-commerce platform and a Customer Interaction HUB, providing a superior shopping experience.

Vivocha is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of Video, Voice, and Chat and collaboration tools like assisted browsing, form & document sharing. With Vivocha a new service can be up and running in less than 5 minutes without requiring any technical skill or system integration capabilities.

For more information about Vivocha Video Chat and to learn how we can help you innovate you Omni-Channel Customer Service operations, please visit