eCommerce is a growing reality and, as the number of people buying online increases, the necessity of providing good customer support to online shoppers is more and more a strategic issue.

With the shift from brick-and-mortar shops to online retail the shopping paradigm has evolved, customers move quickly from one website to the other and they compare prices and check reviews before deciding to buy. But there’s something that customer are missing from the real-life shopping experience, and Live Support is the solution to recreate the warm feeling of real life shopping. The infographic presents data and evidence from the industry about eCommerce and Live Support.