Businesses sometimes worry: “How can I add live chat support ? I don’t have enough agents!”

The graphic below illustrates that you can add live chat support since each single agent is now able to support more than one customer simultaneously! In most cases, you can add live support and maintain the same number of support representatives as you currently have.

While this example is specifically for phone vs phone+chat support, the concept is the same: by offering customers additional ways to get support, you can miss fewer opportunities and solve more problems. There are many benefits of live chat for customer support, and offering quality support with fewer resources is just one of them.