Customer Services is directly related to Tourism because the travel industry is based on money and without
Tourism is the industry in which passenger contact us to get what he/she dreams of for their holiday. Travelers at the end of the day go on a vacation to relax and to have a good time. Every airline, railway company or travel agency emphasize a strong customer service as to those who get service are more likely to return for their future travel arrangements. If tourists get good service in a well-known hotel then they will consider that hotel chain first whenever they will travel again and would recommend it to others within their social circle. Similarly if the traveler gets good service from any specific airline or travel
Poor customer service can ruin the reputation of that hotel, restaurant, airline or a travel agency. If
Customer care is an essential part of the hospitality industry.
Tourism is the industry that helps a country to get economical stability.
Tourist generates business in a country and plays a key role in achieving the socio-economic goals of development plans of the nation. Good customer service ensures more opportunities for business for the service
Customer care is the base of any industry and its growth. It helps us develop a loyal customer base and improve relationships with our customers.
Tourism is such a wide industry and customers have many alternatives available for their requirement. The modern customer is well informed and needs full value for his money. In
Keys to good customer service:
- Understand customer need.
- Make him feel special or important customer for the company.
- Deal with him patiently.
To conclude, Customer care is the backbone of the Travel Industry and will always play an important role in for the growth of the Tourism sector.