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Online Customer Service Analytics

Want to know what visitors are doing on your website? Vivocha multi-channel customer interaction platform comes with a built-in Google Analytics integration to provide advanced analytics data.

If you already have a Google Analytics account set up on your website, you can exploit the full power of deep behavior analysis directly in your Vivocha Dashboard. Simply turn on the "Google Analytics" option on Vivocha's account page.

Activating the integration with Google Analytics will automatically add all widget-generated events (engagements, contacts, errors, media used, and dissuasions) to the Google Analytics Dashboard.

Adding Vivocha's events to Google Analytics is a crucial step in the generation of detailed reports and precise business intelligence analysis. You can enhance marketing and sales campaigns by getting more data on user behavior.

EASY TO SETUP

  • One-click activation
  • Automatic event tracking
  • No coding skills required

FULL TRACKING

  • Track all interactions in Google Analytics
  • Track all engagement behavior
  • Track goals from customer service engagement

INTEGRATED

  • Measure the value of your customer service
  • Compare your goals with Vivocha events
  • Improve customer value and conversion analysis

About us

Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

+1 888 853-0070

San Francisco, Milan, Cagliari

info@vivocha.com