Features

The simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage with customers online using the most effective communication channel at the right time and with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP (audio and video), chat, callbacks, and collaboration tools like assisted browsing and form and document sharing.

Start improving your conversion rates and customer satisfaction now!

THERE'S NO RISK, NO OBLIGATION, AND NO CREDIT CARD REQUIRED

Web Foundry

Our service creation web application is designed to help you get up and running with proactive customer engagement in no time. It's powerful, feature rich, and intuitive. 5 minutes is all it takes from opening an account to engaging with your customers.

No programming skills are required, simply copy and paste one line of code.

Real-Time Interaction Dashboard

Vivocha comes with a powerful, zero-configuration analytics suite: you can monitor your visitors and their browsing patterns in real time and get insights into what your customers are looking for and how to improve your conversion rate.

Transcript Analysis

Get an insight into what customers want.

A better understanding of your customers will help you to optimize your engagement rules and improve conversion rates. Monitoring real-time requests can enhance service quality and provide you with direct market feedback.

Proactive Engagement

Use the Web Foundry to create smart rules with only a few mouse clicks. You won’t believe how easy it is!

You can easily decide when and who to engage, based on wide variety of rules: Where is you visitor coming from? What did she search on Google? Was it a click on an advertising banner or re-targeting campaign? How often has she visited a certain product page?

Co-Browsing

Know in real time the navigation path of each visitor, the page they are currently viewing, and where they asked for help. Combining real-time dialogue with page pushing, content sharing, and form sharing are operations that enable the most productive management of customer requests and increase the likelihood that the question will be resolved in the first contact.

Real-Time Analytics

Vivocha provide the agents with all the insight they need to support each visitor: search engine keywords, referring website, Adwords campaign, navigation history, physical location, and more…

Canned Responses and Macros

Dramatically increase your efficiency with canned responses to frequently asked questions, page pushing, and macros. Macros can be fully personalized in the Web Foundry and edited so you can be sure to always keep it personal.

Console

The Vivocha Console is a web interface for operators that allows them to assist multiple customers simultaneously which reduces wait times and increases the number of completed requests. You don’t need to download any software. Simply log in to the web-based Agent Desktop and start chatting, talking, collaborating, and sharing.

Mobile

The power of Vivocha, enabling real-time customer interaction, is also available on the go. Vivocha’s mobile SDK easily integrates instant chat or voice support directly into iOS and Android Apps, thus delivering customers the ultimate, seamless and contextualised mobile experience.

Live demo! See the ease of use and power of Vivocha in action!

INCREASE CONVERSION RATES AND CONVERT VISITORS INTO CUSTOMERS

About us

Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

+1 888 853-0070

San Francisco, Milan, Cagliari

info@vivocha.com

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