Next Generation Customer Engagement Platform
Live chat is preferred by customers when comparing different offers ?or services in real time.
Allows customers to directly connect with an agent to solve their problems or share sensitive information.
Maximize support efficiency with screen sharing, page pushing, and other advanced tools.
Provide human interaction, create new up-sell and cross-sell opportunities, and boost ?agent productivity.
Engage with visitors on complex requests with the touch of a button, without having to wait on hold.
Target, engage, support
Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer real-time and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support.
The Vivocha Difference
Completely cloud-based and developed with integration in mind, Vivocha offers APIs designed to simplify the process of integrating with external apps.
Highly Scalable and Secure
Native cloud, multi-tenant scale combined with enterprise-level security enables Vivocha users to create mission-critical application for their businesses.
Our open platform is designed to help you get up and running with proactive customer engagement in no time. No programming skills are required.
Works well with other software
Developed with integration in mind, Vivocha offers APIs designed to simplify integration with external apps. Integrating Vivocha with other applications allows agents to keep working on a single platform while interacting with customers. The reduction in average response time speeds up task completion and avoids errors, providing a better overall experience.
Vivocha is seamlessly integrated with your key business systems or contact center technologies
More than 150 Global brands use Vivocha to improve their Online Customer Care processes:
From the Blog
Businesses sometimes worry: “How can I add live chat support ? I don’t have enough agents!” The graphic below illustrates that you can add live chat support since each single agent is now able to support more than one customer simultaneously! In most cases, you can...
Milan/Cagliari, Italy March 21, 2017-- Vivocha.com, a prominent Italian startup providing Next-gen Customer Interaction technologies, announced today that it has been selected alongside 50 other high-tech companies to take part to the upcoming EU Gateway Business...
For the second year in a row, Vivocha participates in the ABI Dimensione Cliente event, which will take place at Teatro Eliseo in Rome on 6-7 February. On February 7th, Gianluca Ferranti - Vivocha's CEO - will give a keynote speech titled: "Digital banking needs a...
We are pleased to announce the imminent arrival of the Vivocha Winter '17 release! Committed to continuous progress, we make a point to enable agents using great tools and having meaningful interactions with your customers. Vivocha 5.2 provides a bunch of great new...
Online Customer Engagement 3 Key Benefits of Live Chat for Customer Businesses are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online...
The busy holidays can make or break your brand’s reputation. Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for the...