Next generation customer interaction platform

Engage and communicate with prospects and customers right on your website or Mobile App, using Video, Voice, Chat, and collaboration tools.
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Mobilize your customer support

Engage your customers with the channel they use most: their mobile devices.
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Welcome to a smarter customer experience

Embed video, voice, and chat into web and mobile apps creating contextual customer care experiences.

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Next Generation Customer Engagement Platform

Chat

Chat

Live chat is preferred by customers when comparing different offers ?or services in real time.

click to call

Click2Call

Allows customers to directly connect with an agent to solve their problems or share sensitive information.

Co browsing

Co-browsing

Maximize support efficiency with screen sharing, page pushing, and other advanced tools.

Video Chat

Video Chat

Provide human interaction, create new up-sell and cross-sell opportunities, and boost ?agent productivity.

CallBack

CallBack

Engage with visitors on complex requests with the touch of a button, without having to wait on hold.

Target, engage, support

Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer real-time and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support.

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The Vivocha Difference

Seamless Integrations

Completely cloud-based and developed with integration in mind, Vivocha offers APIs designed to simplify the process of integrating with external apps.

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Highly Scalable and Secure

Native cloud, multi-tenant scale combined with enterprise-level security enables Vivocha users to create mission-critical application for their businesses.

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Quick Time-to-Market

Our open platform is designed to help you get up and running with proactive customer engagement in no time. No programming skills are required.

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Works well with other software

Developed with integration in mind, Vivocha offers APIs designed to simplify integration with external apps. Integrating Vivocha with other applications allows agents to keep working on a single platform while interacting with customers. The reduction in average response time speeds up task completion and avoids errors, providing a better overall experience.

Vivocha is seamlessly integrated with your key business systems or contact center technologies

Interested? Contact us for a free demo

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More than 150 Global brands use Vivocha to improve their Online Customer Care processes:

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From the Blog

Phone Vs Multichannel Customer Support

Businesses sometimes worry: “How can I add live chat support ? I don’t have enough agents!” The graphic below illustrates that you can add live chat support since each single agent is now able to support more than one customer simultaneously! In most cases, you can...

Latest News

Vivocha Golden Partner at ABI Dimensione Cliente 2017

For the second year in a row, Vivocha participates in the ABI Dimensione Cliente event, which will take place at Teatro Eliseo in Rome on 6-7 February. On February 7th, Gianluca Ferranti - Vivocha's CEO - will give a keynote speech titled: "Digital banking needs a...

Get Ready for the Winter ’17 Release!

We are pleased to announce the imminent arrival of the Vivocha Winter '17 release! Committed to continuous progress, we make a point to enable agents using great tools and having meaningful interactions with your customers. Vivocha 5.2 provides a bunch of great new...

Latest Resources

eBook – 3 Key Benefits of Live Chat

Online Customer Engagement 3 Key Benefits of Live Chat for Customer Businesses are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online...

White Paper – How to Improve Customer Service This Holiday Season

The busy holidays can make or break your brand’s reputation. Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for the...