The awesome Online Customer Interaction platform for small and large companies

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Play Vivocha!

Multichannel interaction that actually works
All the features that you need

  • chat

    Consumers prefer live chat when comparing different offers or services in real time. Chat is valued especially when shoppers have basic questions about products, add-ons, or delivery methods.

  • click2call

    When making a purchase, applying for a high-value service, or when sensitive information is shared with the rep.
    Widely adopted by tech-savvy online customers.

  • video

    Give your visitors a unique visual experience. Create new up-sell and cross-sell opportunities and boost agent productivity with video communication. There is nothing more engaging than a face-to-face conversation.

  • callback

    Ideal to engage customers during complex requests when customers want to talk to consultants. CallBackNow and CallBackLater functionalities let you engage with your customers on their phones.

chat

Consumers prefer live chat when comparing different offers or services in real time.

Chat is valued especially when shoppers have basic questions about products, add-ons, or delivery methods.

click2call

When making a purchase, applying for a high-value service, or when sensitive information is shared with the rep.

Widely adopted by tech-savvy online customers.

video

Give your visitors a unique visual experience. Create new up-sell and cross-sell opportunities and boost agent productivity with video communication.

There is nothing more engaging than a face-to-face conversation.

callback

Ideal to engage customers during complex requests when customers want to talk to consultants.

CallBackNow and CallBackLater functionalities let you engage with your customers on their phones.

Set up your online customer service in just a few easy steps

Humanize your online experience

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Boost online sales

Boost online sales thanks to a significant increase in the conversion rate. Decrease the abandonment rate and increases the average order size thanks to prompt support over multiple channels. Identify hot leads and offer the best web experience on the market!

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Meet Your Customers Online

An unattended e-commerce site is a dehumanized storefront. How can you meet your customers online and give them the warm, fuzzy feeling of human interaction?

In today's market, having multiple channels of customer care is key to increasing sales. E-commerce offers consumers a different way to shop, but shoppers still want the personal touch of a live agent to assist with their purchase.

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Enhance customer satisfaction and retention at a lower cost than email and telephone support

Offer real-time and proactive operator assistance to those unable to find answers on their own.

A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. Connect the user with the operator most suited to the type of service or problem based on configurable parameters such as user behavior (if the user is already registered or has expressed preferences), timing, (availability of the service, duration of the visit), or need.

Online Engagement

The simplest and most effective multi-channel online customer service

  • foundry icon

    Web Foundry

    Give your visitors a pixel perfect experience: Vivocha comes with plenty of ready-made templates, hand crafted by the best web designers.

  • engagement icon

    Proactive Engagement

    Decide when and who to engage based on wide variety of rules: where is you visitor coming from? What did she search on Google? Was it a click on an advertising banner or a retargeting campaign? How often has she visited a certain product page?

  • co-browsing icon

    Co-browsing

    Know in real time the navigation path of your visitor, the page he is currently viewing, and where he asked for help. Increase the likelihood that the question will be resolved in the first contact with page pushing, form sharing, and other advanced tools!

  • analytics icon

    Actionable Analytics

    Monitor your visitors and their browsing patterns in realtime and get insights into what your customers are looking for and how to improve your conversion rate.

  • mobile

    Mobile

    Engage your increasingly mobile customers whilst they are on the go; the power of Vivocha is also available when interactions take place on smartphones and tablets.

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customer success manager

Customer Success Manager

Your dedicated success manager will make sure you are getting the most out of Vivocha at all times. He will handle any deployment issues or questions. Think of your success manager as part of your team.

Works well with other software

Fully integrated with a growing number of SaaS platforms and enterprise applications

Zendesk

Zendesk is a help desk software suite that allows customer service agents to receive, process, and respond to service requests.

With Vivocha you can open and manage tickets and request directly from your Vivocha Agent Desktop: the easy way to give to your customers the right support in real time!

learn more

Google Analytics

Google Analytics is one of the most used web analytics services. With Google Analytics, you can track visitors on your website, analyze web traffic, generate detailed reports, and optimize your website for better marketing and sales results.

With Vivocha you can see the effect of your customer service and improve your sales and ROI!

learn more

Magento

The most used and complete open-source e-commerce platform that allows you to sell your products in a very complete virtual shop.

With Vivocha you can start to support your customers and increase the conversion rate and cart size of your e-commerce store! Also available for Magento Go.

learn more

hybris

hybris delivers enterprise software and on-demand solutions for multi-channel commerce, master data management, and order management.

Vivocha offers an advanced integration with hybris, providing custom rules for hybris customer segments, targeted proactive engagement, detailed customer information, and much more.

learn more

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Enterprise

Scale your support.

Take your Online Customer Service to the next level with Vivocha Enterprise Plan.

Vivocha is built for the unique needs of larger organizations and their teams. Whether you have 5 or 10,000 agents, the plan delivers the enterprise-grade features you require, allowing you to customize your Vivocha account to drive greater efficiencies and scale support processes.

You’ll have more control of your Vivocha services—from advanced user management to reporting and analytics exclusive to customers on the Enterprise plan. nd you’ll have a strategic partner every step of the way with premium support, exclusive training and full support during all the phases of you project.

Call sales for more info +1 888 853 0070

Top brands use Vivocha to sell more online

So... ready to give it a try? No risk, 14 day trial!

About us

Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

+1 888 853-0070

San Francisco, Milan, Cagliari

info@vivocha.com

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