Boost online sales thanks to a significant increase in the conversion rate. Decrease the abandonment rate and increases the average order size thanks to prompt support over multiple channels. Identify hot leads and offer the best web experience on the market!
An unattended e-commerce site is a dehumanized storefront. How can you meet your customers online and give them the warm, fuzzy feeling of human interaction?
In today's market, having multiple channels of customer care is key to increasing sales. E-commerce offers consumers a different way to shop, but shoppers still want the personal touch of a live agent to assist with their purchase.
Offer real-time and proactive operator assistance to those unable to find answers on their own.
A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. Connect the user with the operator most suited to the type of service or problem based on configurable parameters such as user behavior (if the user is already registered or has expressed preferences), timing, (availability of the service, duration of the visit), or need.
Give your visitors a pixel perfect experience: Vivocha comes with plenty of ready-made templates, hand crafted by the best web designers.
Decide when and who to engage based on wide variety of rules: where is you visitor coming from? What did she search on Google? Was it a click on an advertising banner or a retargeting campaign? How often has she visited a certain product page?
Know in real time the navigation path of your visitor, the page he is currently viewing, and where he asked for help. Increase the likelihood that the question will be resolved in the first contact with page pushing, form sharing, and other advanced tools!
Monitor your visitors and their browsing patterns in realtime and get insights into what your customers are looking for and how to improve your conversion rate.
Your dedicated success manager will make sure you are getting the most out of Vivocha at all times. He will handle any deployment issues or questions. Think of your success manager as part of your team.
Zendesk is a help desk software suite that allows customer service agents to receive, process, and respond to service requests.
With Vivocha you can open and manage tickets and request directly from your Vivocha Agent Desktop: the easy way to give to your customers the right support in real time!
Google Analytics is one of the most used web analytics services. With Google Analytics, you can track visitors on your website, analyze web traffic, generate detailed reports, and optimize your website for better marketing and sales results.
With Vivocha you can see the effect of your customer service and improve your sales and ROI!
The most used and complete open-source e-commerce platform that allows you to sell your products in a very complete virtual shop.
With Vivocha you can start to support your customers and increase the conversion rate and cart size of your e-commerce store! Also available for Magento Go.
hybris delivers enterprise software and on-demand solutions for multi-channel commerce, master data management, and order management.
Vivocha offers an advanced integration with hybris, providing custom rules for hybris customer segments, targeted proactive engagement, detailed customer information, and much more.
Take your Online Customer Service to the next level with Vivocha Enterprise Plan.
Vivocha is built for the unique needs of larger organizations and their teams. Whether you have 5 or 10,000 agents, the plan delivers the enterprise-grade features you require, allowing you to customize your Vivocha account to drive greater efficiencies and scale support processes.
You’ll have more control of your Vivocha services—from advanced user management to reporting and analytics exclusive to customers on the Enterprise plan. And you’ll have a strategic partner every step of the way with premium support, exclusive training and full support during all the phases of you project.
Call sales for more info +1 888 853 0070
Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
+1 888 853-0070San Francisco, Milan, Cagliari