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The Ultimate Shopping Experience

Vivocha enables businesses to seamlessly communicate with prospects and customers directly on the store, using any combination of voice, video, chat, callbacks, and collaboration tools like co-browsing, and form and document sharing.

Vivocha offers a complete, easy to set up and fully customizable integration with hybris' platform to create a unique e-commerce environment. It's possible to create engagement widgets for different visitors, each with a personalized call to action. You can easily decide when and who to engage based on a wide variety of customer segment rules.

The setup process is quick and simple. The integration allows the use of a single interface to handle interactions with customers while providing the agent with all the relevant customer data, pulled directly from from hybris' Customer Service Cockpit. It's the perfect combination of an e-commerce platform and a customer interaction solution, providing a superior shopping experience.

EASY TO SETUP

  • Single configuration interface
  • Activation code auto insertion
  • Widgets placement
  • Custom widgets
  • Quick to deploy
  • Fully customizable

PROACTIVE ENGAGEMENT

  • Cart status (cart value or number of items in the cart)
  • Hot products & special offers
  • Purchase & navigation history
  • Customer total value
  • Customer profiles, gold customers
  • VIP profiles, etc

INTEGRATED

  • Custom rules for hybris segments
  • Embedded into the Vivocha Agent Desktop
  • Customer Service Cockpit integration

About us

Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

+1 888 853-0070

San Francisco, Milan, Cagliari

info@vivocha.com