Vivocha enables businesses to seamlessly communicate with prospects and customers directly on the store, using any combination of voice, video, chat, callbacks, and collaboration tools like co-browsing, and form and document sharing.
Vivocha offers a complete, easy to set up and fully customizable integration with hybris' platform to create a unique e-commerce environment. It's possible to create engagement widgets for different visitors, each with a personalized call to action. You can easily decide when and who to engage based on a wide variety of customer segment rules.
The setup process is quick and simple. The integration allows the use of a single interface to handle interactions with customers while providing the agent with all the relevant customer data, pulled directly from from hybris' Customer Service Cockpit. It's the perfect combination of an e-commerce platform and a customer interaction solution, providing a superior shopping experience.