Humanizing your online experience
Is there anyone home on your website?
Vivocha - a startup with offices in San Francisco, Milan and Cagliari - provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, video, chat, CallBacks, and collaboration tools like assisted browsing and form and document sharing.
Do you have any customer representatives or sales associates "on the floor" when your webpage gets a hit?
Or, are the lights off and no one is available to help your customer.
An unattended e-commerce site is a dehumanized storefront.
How can you meet your customers online and give them the warm, fuzzy feeling of human interaction?