Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!
An unattended e-commerce site is a de-humanized store front. How can you meet your customers online and give them the warm, fuzzy feeling of human interaction?
In today's market, multiple channels of customer care are key to increasing sales. E-commerce offers consumers a different way to shop but shoppers still want the personal touch of a live agent to assist with their purchase.
Offers real-time and proactive operator assistance to those unable to find answers on their own.
A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. Connect the user with the operator most suited to the relative type of service or problem based on configurable parameters such as, for example, user behavior (if the user is already registered or has expressed preferences) timing (effective availability of the service, duration of the visit) or need.
Give your visitors a pixel perfect experience: Vivocha comes with plenty of ready made templates, hand crafted by the best web designers.
Decide when and who to engage, based on wide variety of rules: where's you visitor coming from? What did she search on Google? Was it a click on an adv banner or re-target campaign? How often has she visited a certain product page?
Know in real-time the navigation path of your visitor, where he asked for help and browse the same page. Increase the possibility of first contact resoultion with Page Pushing, Form Sharing and other advanced tools!
Monitor your visitors and their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
Your dedicated Success Manager will make sure you are getting the most out of Vivocha at all times. He will handle any deployment issues or questions. Think of your Success Manager as part of your team.
Zendesk is a cloud based software suite for Help Desk that allow your customer service to receive, manage and respond customers requests.
With Vivocha you can open and manage tickets and request directly from our Vivocha Desktop: the easy way for give to your customers the right support in real time!
Google Analytics is one of the most used Web Analytics Service: you can track visitors on your website and generate detailed reports. With Google Analytics you can analyze your traffic, improve your website and optimize it for a better marketing and sales results.
With Vivocha you can see the effect of your customer service and improve your sales and ROI!
The most used and complete open source eCommerce platform with wich you can sell your products in a very complete virtual shop. With Vivocha you can start to support your customers and increase Sales and Conversion Rate of your eCommerce! Also available for Magento GO.
hybris delivers enterprise software and on-demand solutions for multi-channel commerce, master data management and order management that helps retailers, manufacturers, distributors, telcos and publishers of software, games and digital media to innovate, sell more and create perpetual digital relationships with their customers..
The most popular plan for growing companies. This flexible plan allow you to support your Customers on your website!
Unlimited
chat - voice - video
1000
1
Standard
No
No
Community
500.000
The best for Customers Oriented Companies: engage all your visitors and manage many services and agents as you like!
Unlimited
chat - voice - video
3000
3
Extended
Yes
Yes
1.500.000
Vivocha - a startup with base in San Francisco, Milan and Cagliari - provides an Online Customer Interaction platform that enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, Video, Chat, Callbacks and collaboration tools like assisted browsing, form & document sharing.
+1 888 853 0070
San Francisco, Milan, Cagliari
